Content Policy

Updated November, 2023

GlassHouse is a platform that provides the software, tools, and technology for service providers to quickly and easily create reviews and ratings for completed jobs and services (the “Platform”). This Content Policy (this “Policy”) describes activities that are prohibited in connection with your use of our services and the Platform. This Policy should be read in conjunction with the Company’s Terms and Conditions and Privacy Policy. By posting content on the website, Platform, or our services, you agree to abide by this Policy. Content includes any written, photographic, audio, video, or other content, including:

  • Writing: Review descriptions, profile pages, public and private reviews, feedback,  and messages to GlassHouse or other website and Platform users.

  • Imagery: Photos and videos uploaded to the website or Platform.

The following is prohibited by any user of our services and Platform: 

  1. WEBSITE AND PLATFORM USAGE. You may not use any of our websites, the Platform, or our services in the following ways:

    1. In any manner that could damage, disable, overburden, or impair the website, Platform, or our services or interfere with any other party’s use and enjoyment of them;

    2. Modify, translate, adapt, or otherwise create derivative works or improvements, whether or not patentable, of the websites, Platform, or our services; 

    3. Reverse engineer, disassemble, decompile, decode, or otherwise attempt to derive or gain access to the source code of the websites, Platform, our services, or any part thereof; 

    4. Attempt to gain unauthorized access to any website, Platform, or service account, computer systems or networks associated with Company, the website, Platform, or our services;

    5. Obtain or attempt to obtain any materials or information through the website, Platform, or our services by any means not intentionally made available or provided by Company;

    6. Use any robot, spider, or other automatic device, process or means to access the website, Platform, or our services for any purpose, including monitoring or copying any of the material;

    7. Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful;

    8. Attack the website, Platform, or our services via a denial-of-service attack or a distributed denial-of-service attack; or

    9. Impersonate or attempt to impersonate Company, a Company employee, another user or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).

  2. HARASSMENT, BULLYING, DEFAMATION AND THREATS: You may not post or upload any materials, that harass, bully, defame or threaten any specific individual.

  1. HATEFUL CONTENT: GlassHouse has a zero tolerance policy for any materials that constitute, in our sole discretion, harassment, racism, obscene content, discrimination or any other offensive content of any kind.  At our sole discretion, we may suspend, terminate or permanently ban your access to the website, Platform, or our services for any violation of this zero tolerance policy.  Additionally, you may not post or upload any materials, that promote self-harm.

  1. INTELLECTUAL PROPERTY: You may not post or upload any materials that infringe on the intellectual property rights of others, including any copyrighted or trademarked materials, on the website, Platform, or our services.  For more information on intellectual property, please visit Company’s Terms and Conditions.

  2. ILLEGAL ACTIVITIES: You may not post or upload any materials that are, or promote activities that are, illegal or are against the laws and regulations of the jurisdictions in which you operate, do business, or access the website, Platform, or our services.

  1. PERSONAL INFORMATION AND HIPAA: You may not post or upload any materials that contain personally identifiable information, sensitive personal information, or confidential information unless you have consent from the individual to whom the information belongs or who is otherwise authorized to provide such consent. You may not use the website, Platform, or our services to collect, store, or process any protected health information subject to the Health Insurance Portability and Accountability Act (“HIPAA”) or any other applicable law governing the processing, use, or disclosure of protected health information.

  1. ALCOHOL, DRUGS, WEAPONS:  You may not post or upload any materials that offer goods or services that are related to alcohol, drugs, or weapons. 

  2. TERRORIST ORGANIZATIONS: You may not post or upload any materials that support or fund, or offer a membership in, a terrorist organization.

  3. MISCELLANEOUS: The following content is also prohibited:

  • Content created solely for the purpose of advertising or other commercial content, including company logos, links, or company names.

  • Content that is fictitious or misrepresents true events and experiences.

  • Spam, unwanted contact, or content that is shared repeatedly in a disruptive manner.

  • Content that endorses or promotes illegal or harmful activity, or that is sexually explicit, violent, graphic, threatening, or harassing.

  • Content that includes another person’s private or confidential information, including content that is sufficient to identify a listing’s location.


We have the right to:

  1. Remove or refuse to post any materials or products for any or no reason in our sole discretion.

  2. Take any action with respect to any materials or products that we deem necessary or appropriate in our sole discretion, including if we believe that such materials or products violate this Policy or the Company’s Terms and Conditions (including any content standards), infringe any intellectual property right or other right of any person or entity, threaten the personal safety of users of the website, Platform, our services, or could create liability for Company.

  3. Disclose your identity or other information about you to any third party who claims that material or products posted by you violate their rights, including their intellectual property rights or their right to privacy.

  4. Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the website, Platform, or our services.

  5. Terminate or suspend your access to all or part of the website, Platform, or our services for any or no reason, including without limitation, any violation of this Policy.

  6. Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials or products on or through the website, Platform, or our services.

We do not undertake to review material or products before it is posted on the website, Platform, or our services, and cannot ensure prompt removal of objectionable material or products after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Our determination of whether a violation of this Policy or the Company’s Terms and Conditions has occurred will be final and binding, and any action taken with respect to enforcing this Policy or the Company’s Terms and Conditions, including taking no action at all, will be at our sole discretion.


Company may modify this Policy at any time. By continuing to use the website, Platform, or our services or by accessing your account after a revised version of the Policy has been posted, you agree to comply with the latest version of the Policy. In the event of a conflict between the Policy and any other Company Terms and Conditions or Privacy Policy, this Policy will take precedence, but only to the extent required to resolve such conflict. 

If you have any questions or if you feel that a user of the website, Platform, or our services has violated this Policy or the Company Terms and Conditions, please contact us at: